UF Health Patients and Their Families

What safety measures have you taken?

UF Health Gainesville

UF Health Hospitals and E.R.s

We know you may have fears and concerns about going to an E.R. or a hospital as we deal with the current COVID-19 pandemic. At UF Health, we have taken many steps to safeguard the health of our patients, visitors and caregivers throughout our hospitals and emergency rooms in Gainesville.


UF Health Physicians Primary Care and Specialty Practices

We have taken many steps to safeguard the health of our patients, visitors and caregivers throughout our UF Health Physicians primary care and specialty practices in Gainesville.

UF Health Central florida

UF Health Central Florida facilities in Leesburg and The Villages®

Nothing is more important to us than your health, and we are doing everything we can to ensure patients, their families and our communities stay safe.

What are the hospital visitation policies?

As a means to help minimize the spread of COVID-19, we have temporarily changed our visitation policy at UF Health hospitals and emergency rooms. Limiting visitors helps us reduce the risk of infection.

How can I connect with my loved one in the hospital?

For everybody’s safety during the COVID-19 response, UF Health has taken the responsible step to limit visitors to our hospitals. Meanwhile, we appreciate that staying connected to loved ones can have a positive impact on a patient’s health and well-being. And it’s important for family and friends to stay in touch and aware of a patient’s status throughout their care. Thanks to today’s internet and social media tools, virtual communication is easier than ever. For detailed instructions on how to virtually visit your loved one using a smartphone, tablet or laptop, select one of these options:

Elective procedures resume at UF Health facilities

University of Florida Health has resumed all elective inpatient and outpatient surgeries and procedures at all its locations as of May 4, recognizing the urgency of ramping up services for non-coronavirus patients whose medical conditions and illnesses require care even in the face of a global pandemic.

This includes all UF Health hospitals in Gainesville, Jacksonville and Central Florida, as well as the UF Health Florida Surgical Center, the UF Health Children’s Surgical Center, the UF Health Endoscopy Center and UF Health Pain Medicine – Ayers. Additionally, all UF Health outpatient practices will be open.

In addition, as per CDC guidance, you are considered to be at risk for COVID-19 if you have traveled from any country listed on the CDC Level 3 Travel Health Notice, have had close contact with a person known to have COVID-19 or are undergoing evaluation for COVID-19, all within the past 14 days. This also includes anyone who has been on a cruise in the last 14 days. The list of countries with travel alerts is fluid. Please check the CDC website for the most up-to-date list.

Do I need to wear a mask when coming to UF Health (Gainesville) for health care or to visit a loved one?

All patients and visitors are required to wear a face covering/mask when entering UF Health facilities, in public/common areas and in patient care areas. During the screening process, if you are not wearing a face covering, we will provide one of our ear loop masks. Patients will be informed of this information via phone at the time of appointment scheduling, and information will be included on reminder calls.

Can I send flowers and food to patients in the hospital? Can I have food delivered in general?

Food and/or flower deliveries are not allowed inside any of our UF Health hospital facilities in Gainesville. Patients, families or visitors having food delivered will need to make arrangements to meet delivery drivers outside. Flower deliveries will be accepted at Guest Services at hospital entrances, but may not be delivered to patients in their rooms. Thank you for your sensitivity and understanding as we try to minimize any potential risk to our patients, visitors, faculty and staff as we continue to deal with the COVID-19 pandemic.

Can I still valet my vehicle?

Valet services at all Archer Road hospital entrances have resumed normal operations. However, valet services are still temporarily closed at both UF Health Springhill locations. We apologize for any inconvenience.

Where can I get my prescriptions refilled?

Our outpatient pharmacy hours will remain the same.

How can I donate Personal Protective Equipment to UF Health?

UF Health Shands Supply Chain Services is working diligently to procure necessary Personal Protective Equipment, or PPE, for our health care workers who are on the front lines. Our No. 1 priority is their safety and that of our patients. While we have an adequate supply of the required equipment at UF Health today, we could face challenges in the future. We appreciate those in our community willing to help.