UF Health Patients and Their Families

My family member is in the hospital. What are the visitation policies?

As a means to help minimize the spread of COVID-19, we have temporarily changed our visitation policy at UF Health hospitals and emergency rooms. Limiting visitors helps us reduce the risk of infection.

How can I connect with my loved one in light of the changes to the visitation policy?

For everybody’s safety during the COVID-19 response, UF Health has taken the responsible step to limit visitors to our hospitals. Meanwhile, we appreciate that staying connected to loved ones can have a positive impact on a patient’s health and well-being. And it’s important for family and friends to stay in touch and aware of a patient’s status throughout their care. Thanks to today’s internet and social media tools, virtual communication is easier than ever. For detailed instructions on how to virtually visit your loved one using a smartphone, tablet, or laptop, select one of these options:

I have a scheduled appointment and/or elective procedure at a UF Health facility. Should I reschedule?

As of Friday, March 20, most elective procedures will be rescheduled due to an order by Gov. Ron DeSantis. Your provider or physician practice staff will call you to discuss your specific procedure and scheduling. If you do not receive a call, please call your provider’s office to discuss.

While elective procedures have been cancelled, not all appointments have been cancelled. If you are ill or have concerns about attending a scheduled appointment, please call your physician’s office to reschedule this appointment.

In addition, as per CDC guidance, you are considered to be at risk for COVID-19 if you have traveled from any country listed on the CDC Level 3 Travel Health Notice, have had close contact with a person known to have COVID-19 or are undergoing evaluation for COVID-19, all within the past 14 days. This also includes anyone who has been on a cruise in the last 14 days. The list of countries with travel alerts is fluid. Please check the CDC website for the most up-to-date list.

Can I send flowers and food to patients in the hospital? Can I have food delivered in general?

Effective immediately (3/18/20), food and/or flower deliveries will not be allowed inside any of our UF Health hospital facilities in Gainesville. Patients, families or visitors having food delivered will need to make arrangements to meet delivery drivers outside. Thank you for your sensitivity and understanding as we try to minimize any potential risk to our patients, visitors, faculty and staff as we continue to deal with the COVID-19 pandemic.

Can I still valet my vehicle?

As of Monday, March 23, valet services at the Gainesville hospital entrances will be available only to those who have a disabled person parking permit or require assistance. At both UF Health Spring Hill locations, valet services are discontinued at this time.

Where can I get my prescriptions refilled?

Our outpatient pharmacy hours will remain the same.

How can I donate Personal Protective Equipment to UF Health?

UF Health Shands Supply Chain Services is working diligently to procure necessary Personal Protective Equipment, or PPE, for our health care workers who are on the front lines. Our No. 1 priority is their safety and that of our patients. While we have an adequate supply of the required equipment at UF Health today, we could face challenges in the future. We appreciate those in our community willing to help.